Here’s an interesting article by Rick Lingle from Packaging Design:
The pet food market is trotting along at a 3% CAGR for the period 2014-2019, according to a new report, which also points out that “the increase in pet humanization has led to growth in premium products, and clients are asking for customized and premium packaging solutions from vendors, which is positively affecting the sales in the market.”
Perfectly reflecting that trend is Just Right by Purina dog food that was launched last year (see Dog food gets personal with custom packaging published last October). As a pet listens to its owner’s voice, Purina listened to dog owners who wanted to make the packaging even more focused on the owner’s beloved pet. In doing so, the company expects the enhanced presentation will make the custom products even more fetching for consumers.
I virtually borrowed a friend’s dog, a 6-year old golden retriever named Riley, for which Just Right created custom artwork for this article that appears above. The bag copy reads: “This blend has been crafted to provide Riley with the complete, balanced nutrition he needs as a 6 year old golden retriever. Formulated by Rick and Purina in November 2015, it includes lamb as the primary protein source. This blend is a mix of high quality ingredients that promotes healthy skin and coat, promotes an active lifestyle and supports joint health and mobility.”
We reconnected with Brian Lester, director of marketing for Just Right by Purina, who discloses the reasoning and reality behind the refresh.
What’s changed from before and why?
Lester: Just Right’s recent packaging updates bring an increased focus to what matters to our consumers most—their dog. By listening to detailed consumer feedback, we discovered that we had the opportunity to further exceed their expectations for a personalized experience by emphasizing their unique dog on our packaging, and that’s exactly what we did. Our previous labels contained a 195×200 pixel image of the dog on the left side of the front label. Now, the image is 560×410 pixels and is centered across the full-width of the label, taking up nearly half of the label’s real estate.
To support this enhancement and provide a better personalization experience for our consumers, we also updated the photo upload process on our site. We’ve implemented Filepicker, which now allows consumers to upload photos directly from platforms including Facebook, Instagram, and Flickr, as well as from native files on their computer or mobile device. The tool also allows consumers increased ability to zoom, crop, and rotate their images directly on our site.
The revised labels also continue to include our existing personalization techniques, including dog’s name, owner’s name, unique blend name, product features/claims, and personalized feeding instructions.
What will be most obvious to customers about what’s new?
Lester: The greater emphasis on their dog’s photo should be incredibly apparent to existing consumers who are accustomed to the first generation of our label design. For new consumers, we believe that the increased focus on the unique dog photo will further convey our belief that every dog is unique and deserving of a personalized feeding experience. We’re giving our consumers’ dogs the same amount of prominence and real estate that most dog foods give to one “model” dog, demonstrating our commitment to each unique pet.
While our recent label revisions focused on enhancing the photo presence on the front of the package, we also want to emphasize that the label on the back of the packaging is just as personal as what is on the front. This back label details the personalized benefits of each dog’s blend and includes feeding instructions tailored to that individual dog. While the back label is remaining consistent in these revisions, we know that the information it contains is just as important to our community of highly involved dog owners as it is to us.